Customer Service Supervisor - Lead Store Excellence (4-Day)

Wawa, Inc.; Pensacola (FL); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Mental health benefits

ESOP (Employee Stock Ownership Plan)

401(k) + matching

Education Assistance Program

Store discounts

Paid time off

Paid parental leave

Job summary

Wawa, Inc. in Pensacola, FL, is seeking a Customer Service Supervisor to lead store operations, deliver exceptional customer service, and support the leadership team in achieving sales and efficiency goals.

You will supervise Associates, ensure safe and well-stocked conditions, and drive customer satisfaction with strong communication and team leadership. This role offers a pathway to career growth within a renowned retail brand.

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends, and holidays, to meet business needs.
• Supervisory experience, ideally in retail or food service environments, is a plus.
• Strong customer service, relationship-building, and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Skills

Customer service

Leadership

Communication

Education

High School Diploma or GED

Job description

Wawa, Inc. in Pensacola, FL, is seeking a Customer Service Supervisor to lead store operations, deliver exceptional customer service, and support the leadership team in achieving sales and efficiency goals.

You will supervise Associates, ensure safe and well-stocked conditions, and drive customer satisfaction with strong communication and team leadership. This role offers a pathway to career growth within a renowned retail brand.