Customer Service Supervisor - Lead Store Excellence (4-Day)

Wawa, Inc.; Hagerstown (MD); On-site; USD 29,000 - 40,000; Full time

Job summary

Wawa, Inc. in Maryland is seeking a Customer Service Supervisor to lead daily store operations, deliver outstanding customer service, and support a high-performing team.

The role emphasizes coaching Associates and driving sales in a fast-paced retail environment. You will work with fellow supervisors to ensure safety, accurate inventory, and excellent guest experiences, while applying company policies and leveraging store technology.

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends, and holidays, to meet business needs.
• Supervisory experience, ideally in retail or food service environments, is a plus.
• Strong customer service, relationship-building, and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Skills

Customer service

Communication skills

Leadership

Retail experience

Education

High School Diploma or GED

Job description

Wawa, Inc. in Maryland is seeking a Customer Service Supervisor to lead daily store operations, deliver outstanding customer service, and support a high-performing team.

The role emphasizes coaching Associates and driving sales in a fast-paced retail environment. You will work with fellow supervisors to ensure safety, accurate inventory, and excellent guest experiences, while applying company policies and leveraging store technology.