Customer Service Supervisor: Lead & Inspire (4-Day Week)

Wawa, Inc.; Fort Lauderdale (FL); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Mental health benefits

ESOP

401(k) with matching

Education assistance

Store discounts

Paid time off

Parental leave

Wellness programs

Job summary

Wawa, Inc. in Fort Lauderdale is seeking a Customer Service Supervisor (CSS) to lead and motivate Associates, deliver outstanding service, and support store operations. You will work side-by-side with peer supervisors and store leaders to ensure customer satisfaction, maintain store safety, and drive sales.

You’ll train staff, manage shifts, and uphold policies while keeping the store fully stocked and efficiently run. This is a great growth role with a focus on teamwork and results.

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends, and holidays, to meet business needs.
• Supervisory experience, ideally in retail or food service environments, is a plus.
• Strong customer service, relationship-building, and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Skills

Customer service

Communication

Supervisory experience

Flexible availability

Team leadership

Education

High School Diploma or GED

Job description

Wawa, Inc. in Fort Lauderdale is seeking a Customer Service Supervisor (CSS) to lead and motivate Associates, deliver outstanding service, and support store operations. You will work side-by-side with peer supervisors and store leaders to ensure customer satisfaction, maintain store safety, and drive sales.

You’ll train staff, manage shifts, and uphold policies while keeping the store fully stocked and efficiently run. This is a great growth role with a focus on teamwork and results.