Customer Service Supervisor — 4-Day Week Option

Wawa, Inc.; Bushnell (FL); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Mental health benefits

401(k) + matching

Education Assistance Program

Store discounts

Paid time off

Paid parental leave

Job summary

Wawa, Inc. in Florida seeks a Customer Service Supervisor to lead store operations and support the leadership team in delivering excellent customer experiences. You will work alongside peers to keep the store safe, organized and well stocked, while driving sales and maintaining a high service standard.

The role emphasizes supervising Associates, coaching performance, and ensuring consistent execution of service programs, policies, and technology across the store environment.

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends and holidays.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Skills

Customer service

Communication skills

Relationship-building

Education

High School Diploma or GED

Job description

Wawa, Inc. in Florida seeks a Customer Service Supervisor to lead store operations and support the leadership team in delivering excellent customer experiences. You will work alongside peers to keep the store safe, organized and well stocked, while driving sales and maintaining a high service standard.

The role emphasizes supervising Associates, coaching performance, and ensuring consistent execution of service programs, policies, and technology across the store environment.