Customer Service Supervisor: Lead & Elevate Service

Wawa, Inc.; Clarksville (IN); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Store discounts

Paid time off

401(k) + matching

Education Assistance Program

Job summary

Wawa, Inc. in Indiana is seeking a Customer Service Supervisor to lead a busy store team and deliver outstanding service. You will work alongside peers and leaders to ensure a safe, organized, and well-stocked store while driving sales and customer satisfaction.

This role emphasizes coaching Associates, managing shift operations, and upholding company policies. Flexible availability, reliable transportation, and a commitment to great guest experiences are essential.

Qualifications

• High School Diploma or GED required.
• Must be 18+ with reliable transportation.
• Experience supervising in retail or food service preferred.
• Excellent customer service and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales.

Skills

Customer service

Relationship-building

Communication

Supervisory experience

Education

High School Diploma or GED

Job description

Wawa, Inc. in Indiana is seeking a Customer Service Supervisor to lead a busy store team and deliver outstanding service. You will work alongside peers and leaders to ensure a safe, organized, and well-stocked store while driving sales and customer satisfaction.

This role emphasizes coaching Associates, managing shift operations, and upholding company policies. Flexible availability, reliable transportation, and a commitment to great guest experiences are essential.