Customer Service Supervisor - Lead & Elevate (4-Day Week)

Wawa, Inc.; Florence (KY); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) + matching

Education assistance

Store discounts

Paid time off

Job summary

Wawa, Inc. is seeking a Customer Service Supervisor (CSS) to lead store operations and deliver exceptional customer service. You’ll work with Supervisors and store leaders to boost sales while keeping the store safe, organized, and well stocked.

Requirements include a High School Diploma or GED, 18+ years old with reliable transportation, and flexible shifts including weekends and holidays. This role offers a 4-day work week option and competitive hourly pay.

Qualifications

• High School Diploma or GED required.
• Must be 18+ with reliable transportation.
• Flexible availability including weekends and holidays.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Collaborate with leadership to meet store goals in sales and expenses.
• Lead, motivate, and train associates to drive sales and performance during shifts.
• Ensure consistent execution of customer service programs and store policies.
• Manage cash processes, inventory, and store safety.
• Maintain accurate inventory through regular cycle counts and smart ordering.

Skills

Customer service

Communication

Sales support

Team leadership

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking a Customer Service Supervisor (CSS) to lead store operations and deliver exceptional customer service. You’ll work with Supervisors and store leaders to boost sales while keeping the store safe, organized, and well stocked.

Requirements include a High School Diploma or GED, 18+ years old with reliable transportation, and flexible shifts including weekends and holidays. This role offers a 4-day work week option and competitive hourly pay.