Customer Service Supervisor — Lead & Elevate Store Experience

Wawa, Inc.; Greenfield (IN); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Mental health benefits

ESOP

401(k) + matching

Education assistance

Store discounts

Paid time off

Paid parental leave

4-day work week option

Job summary

Wawa, Inc. in Indiana is seeking a Customer Service Supervisor (CSS) to lead store operations, deliver outstanding service, and keep the store safe, organized and fully stocked.

You will work with peer supervisors and store leaders to boost sales, train Associates, and ensure programs and policies are followed. The role emphasizes flexibility, shift coverage, and a 4-day work week option is available.

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends and holidays.
• Supervisory experience, ideally in retail or food service environments.
• Strong customer service, relationship-building, and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Skills

Customer service

Supervisory experience

Leadership

Communication skills

Education

High school diploma or GED

Job description

Wawa, Inc. in Indiana is seeking a Customer Service Supervisor (CSS) to lead store operations, deliver outstanding service, and keep the store safe, organized and fully stocked.

You will work with peer supervisors and store leaders to boost sales, train Associates, and ensure programs and policies are followed. The role emphasizes flexibility, shift coverage, and a 4-day work week option is available.