Customer Experience Lead - 4-Day Week Option

Wawa, Inc; Clarksville (IN); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

ESOP

401(k) with matching

Education assistance

Store discounts

Paid time off

Paid parental leave

Job summary

Wawa, Inc. is seeking a Customer Service Supervisor to lead daily customer service and support store operations. You will work alongside peer supervisors and store leaders to deliver exceptional service, boost sales, and keep the store safe, organized, and fully stocked.

The role emphasizes coaching Associates, managing checkouts and inventory, and ensuring adherence to programs and policies. Flexible shifts and weekend availability are required.

Qualifications

• High School Diploma or GED required.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends and holidays.
• Supervisory experience in retail or food service environments is a plus.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Skills

Customer service

Supervisory experience

Flexible availability

Communication skills

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking a Customer Service Supervisor to lead daily customer service and support store operations. You will work alongside peer supervisors and store leaders to deliver exceptional service, boost sales, and keep the store safe, organized, and fully stocked.

The role emphasizes coaching Associates, managing checkouts and inventory, and ensuring adherence to programs and policies. Flexible shifts and weekend availability are required.