Customer Service Supervisor - 4-Day Week Option

Wawa, Inc; Enola (PA); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical Benefits

401(k) + matching

Paid Time Off

Job summary

Wawa, Inc. is seeking a Customer Service Supervisor to lead shifts and support store operations alongside peer supervisors and store leaders.

You will train Associates, drive sales, and ensure exceptional customer service while maintaining a safe, organized, and fully stocked store. You will manage cash processes, inventory, and store safety, with opportunities for a 4-day work week and a comprehensive benefits package including ESOP, 401(k) matching, and healthcare.

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends, and holidays, to meet business needs.
• Supervisory experience, ideally in retail or food service environments, is a plus.
• Strong customer service, relationship-building, and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Skills

Customer service

Leadership

Communication

Retail knowledge

Education

High School Diploma or GED

Tools

POS systems

Job description

Wawa, Inc. is seeking a Customer Service Supervisor to lead shifts and support store operations alongside peer supervisors and store leaders.

You will train Associates, drive sales, and ensure exceptional customer service while maintaining a safe, organized, and fully stocked store. You will manage cash processes, inventory, and store safety, with opportunities for a 4-day work week and a comprehensive benefits package including ESOP, 401(k) matching, and healthcare.