Customer Experience Lead - 4-Day Week Option

Talentify; Oaks (PA); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

401(k) with matching

Employee Stock Ownership Plan (ESOP)

Paid time off

Job summary

Wawa seeks a Customer Service Supervisor to lead store operations, drive sales, and ensure a safe, organized, and fully stocked environment. You will partner with peer supervisors and store leaders to deliver exceptional service and maintain high standards.

Responsibilities include training Associates, managing cash and inventory, and enforcing customer service programs and store policies. The role offers a 4-day work week option and an hourly wage with night differential.

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends, and holidays, to meet business needs.
• Supervisory experience, ideally in retail or food service environments, is a plus.
• Strong customer service, relationship-building, and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Skills

Strong customer service

Relationship-building

Communication skills

Supervisory experience

Education

High School Diploma or GED equivalent

Job description

Wawa seeks a Customer Service Supervisor to lead store operations, drive sales, and ensure a safe, organized, and fully stocked environment. You will partner with peer supervisors and store leaders to deliver exceptional service and maintain high standards.

Responsibilities include training Associates, managing cash and inventory, and enforcing customer service programs and store policies. The role offers a 4-day work week option and an hourly wage with night differential.