Customer Service Supervisor — 4-Day Week Option & Growth

Wawa, Inc; Allentown (Lehigh County); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

ESOP (Employee Stock Ownership Plan)

401(k) + matching

Education Assistance Program

Store discounts

Paid time off

Paid parental leave

Wellness programs

Job summary

Wawa, Inc. is seeking a Customer Service Supervisor to lead store operations and deliver exceptional customer service. You will work alongside peer supervisors and leaders to boost sales, improve associate retention, and keep the store safe, organized, and fully stocked.

You will train Associates, drive performance during shifts, and ensure adherence to service programs and store policies while supporting the leadership team in achieving store goals.

Qualifications

• High School Diploma or GED equivalent required.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends and holidays.
• Supervisory experience, ideally in retail or food service, is a plus.
• Strong customer service, relationship-building, and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership to achieve store goals in sales, expenses, retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing cycle counts and smart ordering to maximize sales.

Skills

High School Diploma or GED

18+ years old

Customer service

Supervisory experience

Flexibility with shifts

Strong communication

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking a Customer Service Supervisor to lead store operations and deliver exceptional customer service. You will work alongside peer supervisors and leaders to boost sales, improve associate retention, and keep the store safe, organized, and fully stocked.

You will train Associates, drive performance during shifts, and ensure adherence to service programs and store policies while supporting the leadership team in achieving store goals.