Customer Service Supervisor: Lead & Elevate the Team

Floor & Decor; Countryside (IL); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

401k with company match

Employee stock purchase plan

Bonus opportunities

Paid holidays

Job summary

Floor & Decor in Countryside, IL is seeking a Customer Service Supervisor to manage cashiering, returns, and daily operations. You will train and lead Customer Service Associates, ensure accurate cash handling, and maintain high standards of customer service in a fast-paced environment.

The role involves directing staff, enforcing policies, and coordinating with store management to sustain excellent guest experiences. Competitive hourly pay and benefits offered.

Qualifications

• One year customer service/cashier supervisory experience is required.
• Ability to lead a high-volume, fast-paced store environment.
• Strong communication, delegation, and follow-up skills.
• Experience training retail associates is preferred.

Responsibilities

• Oversee customer service operations and cashiering workflows.
• Direct, train, and supervise Customer Service Associates.
• Process transactions and handle refunds/exchanges per guidelines.
• Open/close registers and maintain cash controls.
• Ensure compliance with scheduling, hiring, payroll and business planning processes.

Skills

Customer service supervision

Cash handling

Leadership & delegation

Communication

Training associates

Problem solving

Tools

POS system

Job description

Floor & Decor in Countryside, IL is seeking a Customer Service Supervisor to manage cashiering, returns, and daily operations. You will train and lead Customer Service Associates, ensure accurate cash handling, and maintain high standards of customer service in a fast-paced environment.

The role involves directing staff, enforcing policies, and coordinating with store management to sustain excellent guest experiences. Competitive hourly pay and benefits offered.