Customer Service Supervisor - Lead & Train High-Volume Cashiers

Floor & Decor Holdings Inc.; Levittown (PA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Healthcare benefits

Paid time off

Career advancement opportunities

Job summary

Floor & Decor Holdings Inc. in Levittown, PA seeks a Customer Service Supervisor to oversee cashiering, returns, and daily cash procedures while delivering an exceptional shopping experience.

You will train and develop Customer Service Associates and provide direction to the team. In a fast-paced store, you will open/close registers, process refunds, greet customers, stock displays, create price signs, and monitor performance.

Qualifications

• One year of customer service/cashier supervisory experience.
• Ability to lead a high-volume store.
• Proven ability to train associates.
• Excellent communication and organizational skills.

Responsibilities

• Oversee cashiering and cash handling procedures.
• Process refunds and exchanges according to guidelines.
• Open and close registers; manage POS operations.
• Greet customers and provide courteous service.
• Train, supervise, and develop Customer Service Associates.
• Monitor scheduling, payroll, and policy compliance.
• Ensure safety and adherence to company procedures.

Skills

Customer service

Supervisory experience

Training associates

Communication

Delegation

Job description

Floor & Decor Holdings Inc. in Levittown, PA seeks a Customer Service Supervisor to oversee cashiering, returns, and daily cash procedures while delivering an exceptional shopping experience.

You will train and develop Customer Service Associates and provide direction to the team. In a fast-paced store, you will open/close registers, process refunds, greet customers, stock displays, create price signs, and monitor performance.