Customer Service Supervisor - Lead & Elevate (4-Day Week)

Wawa, Inc.; Phoenixville (Chester County); Presencial; USD 2 893 000 - 3 899 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental, vision

401(k) + matching

Education Assistance Program

Store discounts

Paid time off

Resumo da oferta

Wawa, Inc. in Phoenixville, PA seeks a Customer Service Supervisor (CSS) to lead store operations and drive excellent service. You will work alongside peers and store leaders to boost sales, keep the store safe and well-stocked, and coach Associates for peak performance.

The role emphasizes customer care, team leadership, and ensuring smooth daily operations, with opportunities to advance within a growing retail company.

Qualificações

• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends and holidays, to meet business needs.
• Supervisory experience, ideally in retail or food service environments, is a plus.
• Strong customer service, relationship-building, and communication skills.

Responsabilidades

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.

Conhecimentos

Customer service

Communication

Relationship-building

Formação académica

High School Diploma or GED

Descrição da oferta de emprego

Wawa, Inc. in Phoenixville, PA seeks a Customer Service Supervisor (CSS) to lead store operations and drive excellent service. You will work alongside peers and store leaders to boost sales, keep the store safe and well-stocked, and coach Associates for peak performance.

The role emphasizes customer care, team leadership, and ensuring smooth daily operations, with opportunities to advance within a growing retail company.