Customer Service Supervisor — 4-Day Week Option

Wawa, Inc.; Plainfield (IN); On-site; USD 44,000 - 59,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Mental health benefits

401(k) + matching

Education Assistance Program

Store discounts

Paid time off

Parental leave

Job summary

Wawa, Inc. in Indiana is seeking a Customer Service Supervisor (CSS) to lead store operations and deliver outstanding customer service. You will work alongside peer supervisors and store leaders to boost sales while keeping the store safe, organized, and well stocked.

You will supervise Associates, drive sales, and ensure program execution across customer service, checkout, and store tech. A strong supervisory background in retail or food service helps, with competitive benefits and a 4-day week

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends, and holidays.
• Supervisory experience, ideally in retail or food service environments, is a plus.
• Strong customer service, relationship-building, and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Job description

Wawa, Inc. in Indiana is seeking a Customer Service Supervisor (CSS) to lead store operations and deliver outstanding customer service. You will work alongside peer supervisors and store leaders to boost sales while keeping the store safe, organized, and well stocked.

You will supervise Associates, drive sales, and ensure program execution across customer service, checkout, and store tech. A strong supervisory background in retail or food service helps, with competitive benefits and a 4-day week