Customer Service Supervisor — Lead Store Experience (4‑Day Week Eligible)

Wawa, Inc.; Richmond (VA); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

401(k) + matching

Education Assistance Program

Store discounts

Paid time off

Paid parental leave

Employee Stock Ownership Plan (ESOP)

Job summary

Wawa, Inc. in Richmond, VA is seeking a Customer Service Supervisor (CSS) to lead store operations, deliver outstanding customer service, boost sales, and keep the store safe, organized, and fully stocked.

You will train Associates, support leadership, and drive sales during shifts while ensuring adherence to company policies and store technology. A 4-day work week option is available, with shifts including weekends and holidays.

Qualifications

• High School Diploma or GED required.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends and holidays.
• Supervisory experience in retail or food service is a plus.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Skills

Customer service

Supervisory experience

Communication skills

Relationship-building

Education

High School Diploma or GED

Job description

Wawa, Inc. in Richmond, VA is seeking a Customer Service Supervisor (CSS) to lead store operations, deliver outstanding customer service, boost sales, and keep the store safe, organized, and fully stocked.

You will train Associates, support leadership, and drive sales during shifts while ensuring adherence to company policies and store technology. A 4-day work week option is available, with shifts including weekends and holidays.