Customer Service Supervisor — 4-Day Week Option

Wawa, Inc.; Noblesville (IN); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision

ESOP (Employee Stock Ownership Plan)

401(k) + matching

Education Assistance Program

Store discounts

Paid time off

Paid parental leave

Wellness programs

Job summary

Wawa, Inc. is seeking a Customer Service Supervisor (CSS) to lead store operations and deliver outstanding service. You will work closely with peers and leaders to drive sales, control expenses, and ensure a safe, well-stocked environment for customers.

You will guide Associates, train teams, and execute service programs while maintaining a focus on customer satisfaction and store performance. This role offers an engaging, growth-oriented path.

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ with reliable transportation.
• Flexible availability including weekends and holidays.
• Supervisory experience in retail or food service is a plus.
• Strong customer service, relationship-building, and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership to achieve store goals in sales, expenses, retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory through regular cycle counts and smart ordering.

Skills

Customer service

Leadership

Communication

Reliability

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking a Customer Service Supervisor (CSS) to lead store operations and deliver outstanding service. You will work closely with peers and leaders to drive sales, control expenses, and ensure a safe, well-stocked environment for customers.

You will guide Associates, train teams, and execute service programs while maintaining a focus on customer satisfaction and store performance. This role offers an engaging, growth-oriented path.