Customer Service Supervisor — 4-Day Week Option + Benefits

Wawa, Inc.; Lafayette (IN); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision and mental健康?.

ESOP

401(k) + matching

Education Assistance Program

Store discounts

Paid time off

Paid parental leave

Access to additional benefit and welln

Job summary

Wawa, Inc. in Lafayette, Indiana, is seeking a Customer Service Supervisor (CSS) to lead store teams and deliver exceptional guest service.

You’ll partner with store leaders to drive sales, manage cash and inventory, and coach Associates to perform at their best across shifts. This role emphasizes adherence to policies and safety while maintaining a welcoming environment that helps customers find what they need and enjoy a positive shopping experience.

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends and holidays, to meet business needs.
• Supervisory experience, ideally in retail or food service environments, is a plus.
• Strong customer service, relationship-building, and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Skills

Customer service

Communication

Leadership

Education

High School Diploma or GED

Job description

Wawa, Inc. in Lafayette, Indiana, is seeking a Customer Service Supervisor (CSS) to lead store teams and deliver exceptional guest service.

You’ll partner with store leaders to drive sales, manage cash and inventory, and coach Associates to perform at their best across shifts. This role emphasizes adherence to policies and safety while maintaining a welcoming environment that helps customers find what they need and enjoy a positive shopping experience.