Customer Service Supervisor — Lead & Elevate Store Experience

Wawa Inc. (210515330); Farmville (VA); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

ESOP

401(k) Matching

Education Assistance

Store Discounts

Paid Time Off

Parental Leave

Medical/Dental/Vision

Wellness Programs

Job summary

Wawa, Inc. in Farmville, VA seeks a Customer Service Supervisor to lead a team, ensure exemplary service, and support store operations. You’ll collaborate with peers to boost sales, maintain safety, and keep shelves stocked while training Associates for peak performance.

You will manage cash, inventory, and store policies, and implement service programs across shifts. The role offers comprehensive benefits and a path toward leadership growth.

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ with reliable transportation.
• Flexible availability for weekends/holidays to meet business needs.
• Supervisory experience, ideally in retail or food service.
• Strong customer service and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support leadership to achieve store goals in sales, expenses, retention and training.
• Lead, motivate, and train associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology.
• Manage cash processes, inventory, vendor check-ins, and store safety.

Skills

Customer service

Supervisory experience

Communication skills

Retail experience

Shift flexibility

Education

High School Diploma or GED

Job description

Wawa, Inc. in Farmville, VA seeks a Customer Service Supervisor to lead a team, ensure exemplary service, and support store operations. You’ll collaborate with peers to boost sales, maintain safety, and keep shelves stocked while training Associates for peak performance.

You will manage cash, inventory, and store policies, and implement service programs across shifts. The role offers comprehensive benefits and a path toward leadership growth.