Customer Service Supervisor - Lead & Elevate Experience

Wawa, Inc; Farmingdale (NJ); Presencial; USD 31.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical/Dental/Prescription Coverage

ESOP

401(k) + matching

Education Assistance Program

Store discounts

Paid time off

Paid parental leave

Descripción de la vacante

Wawa, Inc. in Farmingdale, NJ is seeking a Customer Service Supervisor to lead a team in delivering exceptional service, boosting sales, and maintaining a safe, well-stocked store.

You will work with peer supervisors and store leaders to meet goals, train associates, and ensure policy compliance. You will also help optimize store operations, manage cash and inventory, and participate in cycle counts and ordering to maximize sales.

Formación

• Must be 18+ years old with reliable transportation.
• Flexibility to work varied shifts, including weekends and holidays.

Responsabilidades

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership to achieve store goals in sales, expenses, and associate retention and training.
• Lead, motivate, and train associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering.

Conocimientos

Customer service

Communication

Supervisory experience

Educación

High School Diploma or GED

Descripción del empleo

Wawa, Inc. in Farmingdale, NJ is seeking a Customer Service Supervisor to lead a team in delivering exceptional service, boosting sales, and maintaining a safe, well-stocked store.

You will work with peer supervisors and store leaders to meet goals, train associates, and ensure policy compliance. You will also help optimize store operations, manage cash and inventory, and participate in cycle counts and ordering to maximize sales.