Customer Service Supervisor & Keyholder — Lead & Inspire Sales

Winston Salem Fine Wine, Inc.

Winston-Salem (NC)

On-site

USD 25,000 - 34,000

Full time

14 days+
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Benefits offered by this job

PTO
Health care plans
401(k) plan
Discounts
Tuition assistance
Career development

Job summary

Total Wine & More in Winston-Salem, NC seeks a Supervisor to support store operations and foster a high‑performing sales and service culture. You will lead by example, oversee front‑end and training to improve product knowledge, and help drive key performance metrics while ensuring compliance with alcohol regulations.

Responsibilities include supervising team members, resolving customer issues, and promoting a welcoming store environment with strong teamwork and flexible scheduling to meet

Qualifications

  • High school diploma or equivalent preferred.
  • 1-3 years in retail supervision.
  • Strong interpersonal and team player mindset.
  • Experience resolving customer issues.
  • Familiar with POS and inventory software.
  • Flexible schedule including evenings and weekends.

Responsibilities

  • Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues.
  • Deliver key performance metrics (KPMs).
  • Supervise team members and support their training, including ongoing development to enhance product knowledge and sales skills.
  • Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment.
  • Maintain store safety and cleanliness standards across the store.

Skills

Leadership
Customer service
Team training
POS systems
Inventory management
Flexible schedule
Alcohol regulations

Education

High school diploma or equivalent

Tools

POS software
Inventory software

Job description

Total Wine & More in Winston-Salem, NC seeks a Supervisor to support store operations and foster a high‑performing sales and service culture. You will lead by example, oversee front‑end and training to improve product knowledge, and help drive key performance metrics while ensuring compliance with alcohol regulations.

Responsibilities include supervising team members, resolving customer issues, and promoting a welcoming store environment with strong teamwork and flexible scheduling to meet

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