Customer Service Supervisor & Keyholder — Lead & Inspire Sales

Winston Salem Fine Wine, Inc.; Winston-Salem (NC); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

PTO

Health care plans

401(k) plan

Discounts

Tuition assistance

Career development

Job summary

Total Wine & More in Winston-Salem, NC seeks a Supervisor to support store operations and foster a high‑performing sales and service culture. You will lead by example, oversee front‑end and training to improve product knowledge, and help drive key performance metrics while ensuring compliance with alcohol regulations.

Responsibilities include supervising team members, resolving customer issues, and promoting a welcoming store environment with strong teamwork and flexible scheduling to meet

Qualifications

• High school diploma or equivalent preferred.
• 1-3 years in retail supervision.
• Strong interpersonal and team player mindset.
• Experience resolving customer issues.
• Familiar with POS and inventory software.
• Flexible schedule including evenings and weekends.

Responsibilities

• Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues.
• Deliver key performance metrics (KPMs).
• Supervise team members and support their training, including ongoing development to enhance product knowledge and sales skills.
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment.
• Maintain store safety and cleanliness standards across the store.

Skills

Leadership

Customer service

Team training

POS systems

Inventory management

Flexible schedule

Alcohol regulations

Education

High school diploma or equivalent

Tools

POS software

Inventory software

Job description

Total Wine & More in Winston-Salem, NC seeks a Supervisor to support store operations and foster a high‑performing sales and service culture. You will lead by example, oversee front‑end and training to improve product knowledge, and help drive key performance metrics while ensuring compliance with alcohol regulations.

Responsibilities include supervising team members, resolving customer issues, and promoting a welcoming store environment with strong teamwork and flexible scheduling to meet