Senior Customer Experience Supervisor & Keyholder

Total Wine & More; Town of Texas (WI); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Paid Time Off

Store discounts

Health care plans

401(k)

Disability & life insurance

Job summary

Total Wine & More is seeking a Supervisor to support store operations, help grow our brand, and foster a sales- and service-focused culture that delivers a distinctive shopping experience for our customers. In this role you will report to the store management team and contribute to frontline excellence.

You will supervise team members, coach peers, ensure compliance with alcohol laws, and maintain safety and cleanliness while driving sales and customer satisfaction across shifts, including

Qualifications

• High school diploma or equivalent preferred.
• 1-3 years of retail supervisory experience.
• Strong interpersonal skills and a team player mindset.
• Experience resolving customer issues and coaching peers.
• Familiarity with POS and inventory management software.
• Ability to work evenings and weekends.

Responsibilities

• Support service team, merchandising and front-end operations, drive sales and deliver key performance metrics (KPMs)
• Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues
• Supervise team members and support their training, including ongoing development to enhance product knowledge and sales skills
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment
• Maintain store safety and cleanliness standards across the store
• Perform other duties as assigned

Skills

Customer service

Team leadership

Coaching teammates

Flexibility

Excellent communication

Education

High school diploma or equivalent

Tools

POS systems

Inventory software

Job description

Total Wine & More is seeking a Supervisor to support store operations, help grow our brand, and foster a sales- and service-focused culture that delivers a distinctive shopping experience for our customers. In this role you will report to the store management team and contribute to frontline excellence.

You will supervise team members, coach peers, ensure compliance with alcohol laws, and maintain safety and cleanliness while driving sales and customer satisfaction across shifts, including