Customer Experience Supervisor & Keyholder

Florida Fine Wine and Spirits, LLC; United States; On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Paid Time Off

Health care plans

401(k)

HSA

FSA

Pre-tax commuter benefits

Disability & life insurance

Paid parental leave

Pet insurance

College tuition assistance

Career development & product training

Total Rewards program

Job summary

Total Wine & More is seeking a Supervisor to support store operations and help build a sales and service culture. You will lead a service team, support training, and ensure a welcoming, knowledgeable store atmosphere for customers.

Responsibilities include supervising front-end operations, resolving customer issues, and maintaining legal compliance and store safety. The role requires flexibility for evenings and weekends, with benefits like PTO, health plans, and 401(k).

Qualifications

• High school diploma or equivalent preferred.
• 1-3 years supervisory experience in retail.
• Strong interpersonal and team-player mindset.

Responsibilities

• Supervise service team, merchandising and front-end operations.
• Drive sales and deliver key performance metrics.
• Ensure compliance with alcohol laws and maintain safety.
• Coach and develop team members and provide training.

Skills

Customer service

Team leadership

Sales coaching

Communication

Education

High school diploma or equivalent

Tools

Point-of-sale systems

Inventory management software

Job description

Total Wine & More is seeking a Supervisor to support store operations and help build a sales and service culture. You will lead a service team, support training, and ensure a welcoming, knowledgeable store atmosphere for customers.

Responsibilities include supervising front-end operations, resolving customer issues, and maintaining legal compliance and store safety. The role requires flexibility for evenings and weekends, with benefits like PTO, health plans, and 401(k).