Customer Service Supervisor - Growth, Benefits & Impact

Performance Foodservice; Manassas (VA); On-site; USD 68,000 - 75,000; Full time

Benefits offered by this job

Day 1 Health & Wellness Benefits

Employee Stock Purchase Plan

401K Employer Matching

Education Assistance

Paid Time Off

Job summary

Performance Foodservice is seeking a Customer Service Supervisor to oversee the customer service team and ensure accurate order entry, responsive inquiries, and high levels of customer satisfaction. This role involves supervising staff, coaching representatives, and coordinating order processing and invoicing with other departments.

The position emphasizes training new staff, preparing reports, and ensuring smooth day-to-day operations in a fast-paced distribution environment in Virginia.

Qualifications

• High School Diploma or GED required.
• 2–4 years of experience in customer service or related area preferred.
• Experience supervising a team is a plus.

Responsibilities

• Supervises associates including staffing, training, coaching, performance management and problem resolution.
• Coordinate and oversee input of customer orders, credits and invoicing and ensure accuracy; back up as needed.
• Assist customer service representatives with difficult or complex orders and vendor/department interactions.
• Provide informative and professional assistance when interacting with the public, customers, vendors, and co-workers.
• Lead and train new customer service representatives; facilitate training and Customer Service meetings.

Skills

Customer service

Supervisory

Training

Coaching

Communication

Education

High School Diploma/GED

Job description

Performance Foodservice is seeking a Customer Service Supervisor to oversee the customer service team and ensure accurate order entry, responsive inquiries, and high levels of customer satisfaction. This role involves supervising staff, coaching representatives, and coordinating order processing and invoicing with other departments.

The position emphasizes training new staff, preparing reports, and ensuring smooth day-to-day operations in a fast-paced distribution environment in Virginia.