Lead Customer Service Supervisor

Core-Mark

Springfield (VT)

On-site

USD 36,000 - 48,000

Full time

7 days ago

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Job summary

Performance Foodservice is seeking a Customer Service Leader to oversee a team handling order entries and inquiries, ensuring customers remain satisfied with us as their distributor. You will train new reps, coordinate orders, credits, and invoicing, and interact professionally with customers, vendors, and colleagues.

The role requires 1–2 years in customer service, call center or related areas, with lead experience preferred.

Qualifications

High School Diploma/GED or Equivalent Experience.
1 - 2 Years experience customer service, call center and / or related area.
Lead experience preferred.

Responsibilities

Coordinate and oversee the input of customer orders, credits and invoicing and ensure accuracy; back up as needed.
Assist customer service representatives with difficult or complex customer orders and problems, vendors and department interactions.
Provide informative and professional assistance when working with the public, customers, vendors, and co-workers.
Lead and train new customer service representatives; facilitate and / or schedule training and Customer Service meetings.
Develop spreadsheet reports as requested by the Manager, Customer Service.
Answer questions and assist co-workers with computer problems / questions, word processing and spreadsheet applications.
Administrative support such as typing documents for sales department.
Performs other related duties as assigned.