Customer Service Team Lead – Training, Escalations & Growth

Performance Foodservice; Springfield (VT); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Health benefits

Stock Purchase Plan

401K matching

Education assistance

Paid time off

Job summary

Performance Foodservice is seeking an experienced Customer Service Supervisor to oversee the customer service team and ensure accurate order processing and inquiries handling. You will train new representatives, coordinate order entry, credits and invoicing while maintaining professional interactions with customers and vendors.

The role includes leading meetings, generating reports, and supporting the sales department with administrative tasks.

Qualifications

• 1–2 years experience in customer service or call center.
• Experience assisting customers and handling inquiries.

Responsibilities

• Coordinate and oversee input of customer orders, credits and invoicing with accuracy.
• Assist customer service reps with difficult orders and vendor interactions.
• Provide professional assistance when dealing with public and clients.
• Lead and train new customer service representatives; schedule training sessions.
• Develop spreadsheet reports as requested by management.
• Support computer, word processing and spreadsheet tasks as needed.
• Perform related duties to support the sales department.

Skills

Customer service

Education

High School Diploma/GED

Job description

Performance Foodservice is seeking an experienced Customer Service Supervisor to oversee the customer service team and ensure accurate order processing and inquiries handling. You will train new representatives, coordinate order entry, credits and invoicing while maintaining professional interactions with customers and vendors.

The role includes leading meetings, generating reports, and supporting the sales department with administrative tasks.