Foodservice Customer Service Team Lead

Performance Food Group; Springfield (VT); On-site; USD 42,000 - 59,000; Full time

Benefits offered by this job

Health benefits

401K Employer Matching

Education Assistance

Paid Time Off

Job summary

Performance Food Group seeks a customer service leader to guide a team handling order entries and inquiries, ensuring customers remain satisfied with the distributor relationship.

You will train new staff, resolve complex issues, and collaborate with vendors and internal teams to improve service levels. This role requires strong communication and problem-solving in a fast-paced foodservice environment.

Qualifications

• High School Diploma/GED or equivalent.
• 1-2 years experience in customer service, call center and/or related area.
• Foodservice industry experience preferred; lead experience.

Responsibilities

• Coordinate input of customer orders, credits and invoicing and ensure accuracy; back up as needed.
• Assist customer service representatives with difficult or complex customer orders and problems, vendors and department interactions.
• Provide informative and professional assistance when working with the public, customers, vendors, and co-workers.
• Lead and train new customer service representatives; facilitate and/or schedule training and Customer Service meetings.
• Develop spreadsheet reports as requested by the Manager, Customer Service.
• Answer questions and assist co-workers with computer problems/questions, word processing and spreadsheet applications.
• Administrative support such as typing documents for sales department.
• Performs other related duties as assigned.

Skills

Customer service

Leadership

Education

High School Diploma/GED

Job description

Performance Food Group seeks a customer service leader to guide a team handling order entries and inquiries, ensuring customers remain satisfied with the distributor relationship.

You will train new staff, resolve complex issues, and collaborate with vendors and internal teams to improve service levels. This role requires strong communication and problem-solving in a fast-paced foodservice environment.