Customer Experience Specialist – Food Distribution

Performance Food Group; Swedesboro (NJ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Day 1 Health & Wellness Benefits

Employer 401K Matching

Education Assistance

Paid Time Off

Employee Stock Purchase Plan

Job summary

Performance Food Group is seeking a customer service professional to assist customers with order entries and inquiries, coordinating with vendors and co-workers to ensure satisfaction. You will handle orders, credits, and invoicing timely and accurately, while providing courteous, informed assistance to customers and partners.

The role emphasizes problem-solving, communication, and teamwork in a busy food distribution environment, with training and ongoing meetings to support performance and

Qualifications

• 6-12 months customer service or call center experience.
• 1-2 years customer service experience in foodservice industry preferred.

Responsibilities

• Input customer orders.
• Input customer credits.
• Input order and invoicing information accurately and in a timely manner.
• Assist customers with orders and problems. Contact vendors and request samples for customers.
• Provide informative and professional assistance when working with the public, customers, vendors, and co-workers.
• Perform administrative responsibilities such as checking faxes and mail daily, writing sample requests and special orders when necessary.
• Attend training and Customer Service meetings.
• Performs other related duties as assigned.

Education

High School Diploma/GED or Equivalent

Job description

Performance Food Group is seeking a customer service professional to assist customers with order entries and inquiries, coordinating with vendors and co-workers to ensure satisfaction. You will handle orders, credits, and invoicing timely and accurately, while providing courteous, informed assistance to customers and partners.

The role emphasizes problem-solving, communication, and teamwork in a busy food distribution environment, with training and ongoing meetings to support performance and