Foodservice Customer Service Team Lead

Performance Food Group; Manassas (VA); Presencial; USD 52.000 - 68.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Day 1 Health & Wellness Benefits

Employee Stock Purchase Plan

401K Employer Matching

Education Assistance

Paid Time Off

Descripción de la vacante

Performance Food Group is seeking a Customer Service Supervisor to lead a team handling order entries and inquiries for a diverse customer base, including independent restaurants and healthcare facilities.

The role focuses on coaching staff, resolving complex customer issues, and coordinating orders, credits, and invoicing while maintaining strong vendor and cross-functional relationships in a fast-paced foodservice environment.

Formación

• 2–4 years of experience in customer service or related area.
• High School Diploma/GED required.
• Associates degree preferred; supervisory experience is a plus.

Responsabilidades

• Supervises associates to include staffing, training, coaching, performance management and problem resolution.
• Coordinate and oversee the input of customer orders, credits and invoicing and ensure accuracy; back up as needed.
• Assist customer service representatives with difficult or complex customer orders and problems, vendors and department interactions.
• Provide informative and professional assistance when working with the public, customers, vendors and co-workers.
• Lead and train new customer service representatives; facilitate and / or schedule training and Customer Service meetings.
• Develop spreadsheet reports as requested by management.
• Performs other related duties as assigned.

Conocimientos

Customer service

Leadership

Educación

High School Diploma/GED

Associates degree preferred

Descripción del empleo

Performance Food Group is seeking a Customer Service Supervisor to lead a team handling order entries and inquiries for a diverse customer base, including independent restaurants and healthcare facilities.

The role focuses on coaching staff, resolving complex customer issues, and coordinating orders, credits, and invoicing while maintaining strong vendor and cross-functional relationships in a fast-paced foodservice environment.