Customer Service Supervisor

Performance Foodservice; Manassas (VA); On-site; USD 68,000 - 75,000; Full time

Benefits offered by this job

Day 1 Health & Wellness Benefits

Employee Stock Purchase Plan

401K Employer Matching

Education Assistance

Paid Time Off

Job summary

Performance Foodservice is seeking a Customer Service Supervisor to oversee the customer service team and ensure accurate order entry, responsive inquiries, and high levels of customer satisfaction. This role involves supervising staff, coaching representatives, and coordinating order processing and invoicing with other departments.

The position emphasizes training new staff, preparing reports, and ensuring smooth day-to-day operations in a fast-paced distribution environment in Virginia.

Qualifications

• High School Diploma or GED required.
• 2–4 years of experience in customer service or related area preferred.
• Experience supervising a team is a plus.

Responsibilities

• Supervises associates including staffing, training, coaching, performance management and problem resolution.
• Coordinate and oversee input of customer orders, credits and invoicing and ensure accuracy; back up as needed.
• Assist customer service representatives with difficult or complex orders and vendor/department interactions.
• Provide informative and professional assistance when interacting with the public, customers, vendors, and co-workers.
• Lead and train new customer service representatives; facilitate training and Customer Service meetings.

Skills

Customer service

Supervisory

Training

Coaching

Communication

Education

High School Diploma/GED

Job description

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America's food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Job Description

We Deliver the Goods:

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America's food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Position Purpose:

Responsible for supervising customer service team assisting customers with order entries and inquiries regarding the company. In addition, responsible for keeping all customers satisfied and happy with the company as their distributor and to accommodate them as best possible. Solves customer problems of a complex nature and deal with a variety of variables in situations where standardization may not exist. Trains new customer service representatives. Communicates and interacts with customers, vendors and co-workers professionally ensuring questions are answered accurately and in a timely manner. Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company.

Responsibilities may include, but are not limited to:

• Supervises associates to include, but not limited to: staffing, training, coaching, performance management and problem resolution
• Coordinate and oversee the input of customer orders, credits and invoicing and ensure accuracy; back up as needed
• Assist customer service representatives with difficult or complex customer orders and problems, vendors and department interactions
• Provide informative and professional assistance when working with the public, customers, vendors, and co-workers
• Lead and train new customer service representatives; facilitate and / or schedule training and Customer Service meetings
• Develop spreadsheet reports as requested by management
• Performs other related duties as assigned

Schedule:

Monday - Friday 8am - 5pm

Required Qualifications

High School Diploma/GED or Equivalent Experience. 2 - 4 years of experience in customer service or related area.

Compensation

68,000 to 75,000 based off experience