Customer Service Supervisor - 4-Day Week Option (Retail)

Talentify; Madison (IN); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

ESOP

401(k) matching

Education assistance

Store discounts

Paid time off

Parental leave

Wellness programs

Job summary

Wawa in Indiana (Madison) is seeking a Customer Service Supervisor to lead store operations and deliver exceptional customer service. You will work alongside peer supervisors and store leaders to boost sales while maintaining a safe, organized, and fully stocked environment.

You’ll train Associates, drive sales, and ensure consistent execution of service programs and store technology. The role offers a potential 4‑day work week with a competitive hourly rate.

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends and holidays.
• Supervisory experience, ideally in retail or food service environments, is a plus.
• Strong customer service, relationship-building, and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Skills

Customer service

Leadership

Communication

Reliable transport

Flexible scheduling

Retail experience

Education

High School Diploma or GED

Job description

Wawa in Indiana (Madison) is seeking a Customer Service Supervisor to lead store operations and deliver exceptional customer service. You will work alongside peer supervisors and store leaders to boost sales while maintaining a safe, organized, and fully stocked environment.

You’ll train Associates, drive sales, and ensure consistent execution of service programs and store technology. The role offers a potential 4‑day work week with a competitive hourly rate.