Customer Service Supervisor — 4-Day Week Option & ESOP

Wawa, Inc.; Lawrenceburg (IN); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

ESOP

401(k) + matching

Education Assistance

Store discounts

Paid time off

Parental leave

Job summary

Wawa, Inc. is seeking a Customer Service Supervisor (CSS) to lead store operations and deliver outstanding customer experiences in Indiana. You will work with peer supervisors and store leaders to boost sales, maintain safety, and keep the store organized and well stocked.

Responsibilities include coaching Associates, managing daily tasks, and ensuring adherence to service programs. The role emphasizes strong communication and leadership during shifts.

Qualifications

• Demonstrated customer service excellence and problem-solving abilities.
• Experience supervising team members in a retail or food-service setting.
• Strong verbal and written communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership to achieve store goals in sales, expenses, and training.
• Lead, motivate, and train associates to drive sales and performance during shifts.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.

Skills

Customer service

Supervisory experience

Communication skills

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking a Customer Service Supervisor (CSS) to lead store operations and deliver outstanding customer experiences in Indiana. You will work with peer supervisors and store leaders to boost sales, maintain safety, and keep the store organized and well stocked.

Responsibilities include coaching Associates, managing daily tasks, and ensuring adherence to service programs. The role emphasizes strong communication and leadership during shifts.