Customer Service Lead | 4-Day Week Option

Wawa, Inc.; Greencastle (IN); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Mental health benefits

ESOP

401(k) + matching

Education assistance

Store discounts

Paid time off

Paid parental leave

Job summary

Wawa, Inc. in Greencastle, IN seeks a Customer Service Supervisor to lead frontline teams, improve service, and support store operations.

You will train associates, coordinate with store leaders, manage cash, inventory, and safety, and ensure programs and technology are applied to daily tasks.

This role offers comprehensive benefits and opportunities to optimize sales while maintaining a positive customer experience.

Qualifications

• High School Diploma or GED equivalent required.
• 18+ years old with reliable transportation.
• Flexible availability including weekends/holidays.
• Supervisory experience preferred in retail/food service.
• Strong customer service and communication skills.

Responsibilities

• Deliver outstanding customer service and promptly resolve inquiries.
• Collaborate with leadership to achieve store goals in sales, expenses, and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs and store policies.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain inventory with regular cycle counts and smart ordering.

Skills

Customer service

Relationship-building

Communication skills

Supervisory experience

Education

High School Diploma or GED

Job description

Wawa, Inc. in Greencastle, IN seeks a Customer Service Supervisor to lead frontline teams, improve service, and support store operations.

You will train associates, coordinate with store leaders, manage cash, inventory, and safety, and ensure programs and technology are applied to daily tasks.

This role offers comprehensive benefits and opportunities to optimize sales while maintaining a positive customer experience.