Customer Service Supervisor — 4‑Day Week Option

Talentify; Richmond (IN); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Mental health benefits

ESOP

401(k)

Education assistance

Store discounts

Paid time off

Parental leave

Job summary

Wawa, Inc. in Indiana is seeking a Customer Service Supervisor to lead and develop Associates during shifts, ensuring exceptional service and store performance.

You will partner with store leadership to hit sales goals, maintain safety, and ensure accurate merchandising and inventory controls. You will train staff, monitor customer interactions, and enforce programs and policies while managing cash and inventory processes.

Qualifications

• High School Diploma or GED required.
• Must be 18+ with reliable transportation.
• Flexible availability to work various shifts, including weekends and holidays.
• Supervisory experience in retail or food service is a plus.
• Strong customer service, relationship-building, and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Skills

Customer service

Leadership

Communication

Education

High School Diploma or GED

Job description

Wawa, Inc. in Indiana is seeking a Customer Service Supervisor to lead and develop Associates during shifts, ensuring exceptional service and store performance.

You will partner with store leadership to hit sales goals, maintain safety, and ensure accurate merchandising and inventory controls. You will train staff, monitor customer interactions, and enforce programs and policies while managing cash and inventory processes.