Customer Service Supervisor - 4-Day Week Option

Wawa; Upper Township (NJ); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Mental health benefits

ESOP

401(k) matching

Education assistance

Store discounts

Paid time off

Paid parental leave

Wellness programs

Employee discounts

Job summary

Wawa in New Jersey seeks a Customer Service Supervisor to lead a team and support store operations. You will work with peers and store leaders to deliver excellent customer service, boost sales, and keep the store safe, organized, and well stocked.

The role focuses on coaching Associates, maintaining service quality, and ensuring adherence to store policies. A 4‑day work week option is mentioned, with an hourly range and shift differential for late hours.

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends, and holidays, to meet business needs.
• Supervisory experience, ideally in retail or food service environments.
• Strong customer service, relationship-building, and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Skills

Strong customer service

Relationship-building

Communication skills

Supervisory experience

Education

High School Diploma or GED

Job description

Wawa in New Jersey seeks a Customer Service Supervisor to lead a team and support store operations. You will work with peers and store leaders to deliver excellent customer service, boost sales, and keep the store safe, organized, and well stocked.

The role focuses on coaching Associates, maintaining service quality, and ensuring adherence to store policies. A 4‑day work week option is mentioned, with an hourly range and shift differential for late hours.