Customer Service Supervisor: 4-Day Week Option

Wawa; Somers Point (NJ); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

ESOP (Employee Stock Ownership Plan)

401(k) + matching

Education Assistance Program

Store discounts

Paid time off

Paid parental leave

Job summary

Wawa in Somers Point, NJ seeks a Customer Service Supervisor to lead store operations and deliver exceptional customer service. You will work with peer supervisors and leaders to boost sales, maintain safety, and keep the store well organized and stocked.

Responsibilities include resolving inquiries, supporting the leadership team, coaching associates, and ensuring adherence to service programs and policies.

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends and holidays.
• Supervisory experience, ideally in retail or food service environments, is a plus.
• Strong customer service, relationship-building, and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Skills

Customer service

Leadership

Communication

Retail experience

Education

High School Diploma or GED

Job description

Wawa in Somers Point, NJ seeks a Customer Service Supervisor to lead store operations and deliver exceptional customer service. You will work with peer supervisors and leaders to boost sales, maintain safety, and keep the store well organized and stocked.

Responsibilities include resolving inquiries, supporting the leadership team, coaching associates, and ensuring adherence to service programs and policies.