Customer Service Supervisor — 4‑Day Week Option

Wawa; Hazlet Township (NJ); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Medical benefits

401(k) matching

Paid time off

Job summary

Wawa in Hazlet, NJ seeks a Customer Service Supervisor to lead front-line teams, deliver outstanding service, and support store operations. You will partner with peer supervisors and store leaders to maintain a safe, organized, and well-stocked store while driving sales and customer satisfaction.

You will train associates, monitor customer-service programs, and manage daily tasks such as cash handling, inventory, and safety.

Qualifications

• High School Diploma or GED required.
• Must be 18+ with reliable transportation.
• Flexibility to work weekends and holidays.
• Supervisory experience in retail or food service is a plus.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Skills

Customer service

Leadership

Retail experience

Communication skills

Education

High School Diploma or GED

Job description

Wawa in Hazlet, NJ seeks a Customer Service Supervisor to lead front-line teams, deliver outstanding service, and support store operations. You will partner with peer supervisors and store leaders to maintain a safe, organized, and well-stocked store while driving sales and customer satisfaction.

You will train associates, monitor customer-service programs, and manage daily tasks such as cash handling, inventory, and safety.