Customer Service Supervisor — 4-Day Week Option

Wawa Inc.; Bellefonte (Centre County); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Mental health benefits

ESOP

401(k) + match

Education assistance

Store discounts

Paid time off

Paid parental leave

Wellness programs

Job summary

Wawa, Inc. is seeking a Customer Service Supervisor to lead store operations and deliver outstanding service. You will work alongside peer supervisors and store leaders to ensure the store is safe, organized, stocked, and ready to meet customer needs while driving sales.

This role offers weekend/holiday flexibility, a potential 4-day work week, and a comprehensive benefits package. Compensation ranges from $21.00 to $28.30 per hour, with a $2 shift differential for late-night hours.

Qualifications

• High School Diploma or GED required.
• Must be 18+ with reliable transportation.
• Flexible availability including weekends and holidays.
• Supervisory experience in retail or food service is a plus.
• Strong customer service, relationship-building, and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Skills

Customer service

Communication

Leadership

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking a Customer Service Supervisor to lead store operations and deliver outstanding service. You will work alongside peer supervisors and store leaders to ensure the store is safe, organized, stocked, and ready to meet customer needs while driving sales.

This role offers weekend/holiday flexibility, a potential 4-day work week, and a comprehensive benefits package. Compensation ranges from $21.00 to $28.30 per hour, with a $2 shift differential for late-night hours.