Customer Service Supervisor - 4-Day Week Eligible

Wawa; Burlington (NJ); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

ESOP

401(k) + matching

Education assistance

Store discounts

Paid time off

Paid parental leave

Job summary

Wawa in New Jersey seeks a Customer Service Supervisor to lead store operations and support leadership in driving sales and service excellence. You will work beside peer supervisors and store leaders to maintain a safe, fully stocked and organized store, while coaching Associates for peak performance.

The role emphasizes customer service, team leadership, and adherence to store programs and technology. Experience in retail or food service and strong communication skills are preferred.

Qualifications

• Supervisory or leadership experience preferred.
• Strong customer service, relationship-building, and communication skills required.
• Must be 18+ with reliable transportation.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support leadership to achieve store goals in sales, expenses, and training.
• Lead and train associates to drive sales and performance during shifts.
• Ensure consistent execution of customer service programs and store tech.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory with cycle counts and smart ordering.

Education

High School Diploma or GED

Leadership

Customer service

Communication skills

Job description

Wawa in New Jersey seeks a Customer Service Supervisor to lead store operations and support leadership in driving sales and service excellence. You will work beside peer supervisors and store leaders to maintain a safe, fully stocked and organized store, while coaching Associates for peak performance.

The role emphasizes customer service, team leadership, and adherence to store programs and technology. Experience in retail or food service and strong communication skills are preferred.