Customer Service Supervisor — 4-Day Week Eligible & ESOP

Wawa, Inc; Hazlet Township (NJ); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

ESOP (Employee Stock Ownership Plan)

401(k) with matching

Education assistance

Store discounts

Paid time off

Paid parental leave

Wellness programs

Job summary

Wawa, Inc. is seeking a Customer Service Supervisor to lead a team and enhance store operations in Hazlet, NJ. The role focuses on delivering outstanding customer service, supporting leadership, and ensuring safe, well-stocked conditions.

You will train Associates, drive sales, and uphold store programs while collaborating with the leadership team to meet goals. A 4-day work week option is noted, with competitive hourly pay and a night shift differential.

Qualifications

• High School Diploma or GED required.
• Must be 18+ years old with reliable transportation.
• Flexible availability including weekends/holidays.
• Supervisory experience in retail or food service is a plus.
• Strong customer service and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership to achieve store goals in sales, expenses, retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies and store technology components.
• Manage cash processes, inventory, vendor check-ins and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering.

Skills

Customer service

Leadership

Communication

Training

Retail experience

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking a Customer Service Supervisor to lead a team and enhance store operations in Hazlet, NJ. The role focuses on delivering outstanding customer service, supporting leadership, and ensuring safe, well-stocked conditions.

You will train Associates, drive sales, and uphold store programs while collaborating with the leadership team to meet goals. A 4-day work week option is noted, with competitive hourly pay and a night shift differential.