Customer Service Supervisor (4-Day Week Option)

wawa; Chesapeake (VA); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) + matching

Education assistance

Store discounts

Paid time off

Paid parental leave

Job summary

Wawa in Chesapeake, VA is seeking a Customer Service Supervisor to lead the front-line team, elevate customer service, and support daily store operations.

You will train and motivate Associates, manage shift coverage, oversee cash handling and inventory, and ensure safety and policy compliance to drive store performance.

Weekly hours include variety; the role offers growth opportunities and a collaborative environment within a trusted brand that puts Associates first.

Qualifications

• High school diploma or GED required.
• Must be 18+ with reliable transportation.
• Flexible availability including weekends and holidays.
• Supervisory experience in retail or food service is a plus.
• Strong customer service, relationship-building, and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Skills

Customer service

Relationship-building

Communication skills

Supervisory experience

Education

High School Diploma or GED

Job description

Wawa in Chesapeake, VA is seeking a Customer Service Supervisor to lead the front-line team, elevate customer service, and support daily store operations.

You will train and motivate Associates, manage shift coverage, oversee cash handling and inventory, and ensure safety and policy compliance to drive store performance.

Weekly hours include variety; the role offers growth opportunities and a collaborative environment within a trusted brand that puts Associates first.