Customer Service Leader: 4-Day Week Option

Wawa, Inc.; United States; Presencial; USD 29.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical benefits

401(k) plan with match

Education assistance

Paid time off

Parental leave

Descripción de la vacante

Wawa, Inc. in United States is seeking a Customer Service Supervisor (CSS) to lead store teams and deliver outstanding service. You will work with peer supervisors and store leaders to boost sales, ensure safety, and maintain stock levels.

The role emphasizes coaching Associates, executing customer programs, and upholding policies while driving operational excellence across shifts and weekends. A high school diploma and reliable transport are required; prior supervisory experience in retail or

Formación

• High School Diploma or GED equivalent.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends and holidays.
• Supervisory experience, ideally in retail or food service environments, is a plus.
• Strong customer service, relationship-building, and communication skills.

Responsabilidades

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership to achieve store goals in sales, expenses, A ssociate retention and training.
• Lead, motivate, and train A ssociates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs , policies , and store technology components.
• Manage cash processes, inventory, vendor check‑ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Conocimientos

Customer service

Relationship building

Communication skills

Educación

High School Diploma or GED

Descripción del empleo

Wawa, Inc. in United States is seeking a Customer Service Supervisor (CSS) to lead store teams and deliver outstanding service. You will work with peer supervisors and store leaders to boost sales, ensure safety, and maintain stock levels.

The role emphasizes coaching Associates, executing customer programs, and upholding policies while driving operational excellence across shifts and weekends. A high school diploma and reliable transport are required; prior supervisory experience in retail or