Customer Service & Store Operations Leader

Goodwill Industries of Southern New Jersey and Philadelphia; Millville (NJ); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Prescription Coverage

Dental Insurance

Vision Insurance

Life Insurance

Short-Term Disability

Long-Term Disability

PTO/Holidays

Employee Discounts

Credit Union

Voluntary Benefits

Mylo

Job summary

Goodwill Industries of Southern New Jersey and Philadelphia seeks a Customer Service Manager to oversee the sales floor, motivate the team, and achieve store goals. You will lead daily operations, coach associates, and ensure excellent customer service while upholding Goodwill standards and the required uniform.

Responsibilities include opening/closing the store, processing transactions, managing performance, and collaborating with store leadership to execute the retail plan.

Qualifications

• Leadership and coaching skills to develop high performing teams.
• Strong customer service focus with ability to de‑escalate situations.
• Effective communication across shifts and store leadership.

Responsibilities

• Lead the sales floor to meet daily, monthly, quarterly, and yearly goals.
• Oversee daily store operations, scheduling, opening/closing, and cash handling.
• Provide mentoring and coaching to Customer Service Associates and Supervisors.

Skills

Leadership

Customer service

Communication

Problem solving

Time management

Job description

Goodwill Industries of Southern New Jersey and Philadelphia seeks a Customer Service Manager to oversee the sales floor, motivate the team, and achieve store goals. You will lead daily operations, coach associates, and ensure excellent customer service while upholding Goodwill standards and the required uniform.

Responsibilities include opening/closing the store, processing transactions, managing performance, and collaborating with store leadership to execute the retail plan.