Retail Store Supervisor - Customer Experience Leader

Goodwill NYNJ; Baldwin Place (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Generous time off

Health benefits

Retirement matching

Transit benefits

Wellness resources

Job summary

Goodwill NYNJ is seeking a Key Holder to support the Store Manager in daily operations and customer experience. You will model CARE standards, coach associates, and ensure brand-aligned operations in the absence of the Store Manager.

You will lead a customer-first team, maintain clean selling floor presentation, and reinforce Goodwill Rewards program awareness, while training staff and ensuring policy adherence.

Qualifications

• Minimum 1+ year experience in retail store supervisory required.
• High School Diploma, equivalent, or combination of education and relevant experience required.
• Proven ability to drive and exceed individual and store results.
• Strong interpersonal and communication skills (verbal and written) with customers, sales leadership team and colleagues.

Responsibilities

• Lead a high performing customer first orientated team. Coach and provide feedback to the team as necessary to ensure all customers and donors serviced in the store are given the full CARE experience in line with brand strategies.
• Lead by example by setting the standard to deliver excellent service to customers.
• Drive partnership on the selling floor between sales specialists and store associates.
• Develop and retain talented employees, by coaching in the moment and providing feedback to the Store manager.
• Resolve all customer complaints and issues quickly, efficiently and with respect.
• In absence of the Store manager, responsible for executing all operations.
• Assist Store Manager in driving Goodwill brand loyalty through coaching sales team to share knowledge of Goodwill Rewards program and Mission.
• Possess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operations.

Skills

Retail supervision

Customer service

Leadership

Communication

Education

High School Diploma

Job description

Goodwill NYNJ is seeking a Key Holder to support the Store Manager in daily operations and customer experience. You will model CARE standards, coach associates, and ensure brand-aligned operations in the absence of the Store Manager.

You will lead a customer-first team, maintain clean selling floor presentation, and reinforce Goodwill Rewards program awareness, while training staff and ensuring policy adherence.