Sales Floor Leader: Drive Store Performance & Team

Goodwill Industries Southern New England Inc; Dobson (NC); On-site; USD 24,000 - 33,000; Full time

Benefits offered by this job

Referral bonuses

Retirement plan contributions

Tuition and gym reimbursement

Emergency assistance funds

Paid time off

Job summary

Goodwill Industries Southern New England Inc is seeking a Store Floor Manager to lead daily store operations, supervise supervisors and front-line staff, and ensure exceptional customer and donor experiences. The role requires strong leadership, merchandising, and cash-handling capabilities in a busy retail environment.

Responsibilities include target-driven performance, scheduling, safety compliance, and implementing promotions while maintaining excellent service standards for customers and

Qualifications

• High School diploma or GED required; retail supervision experience preferred.
• Strong leadership, communication, and customer service skills.
• Ability to manage staff, schedules, and store operations.
• Familiarity with basic merchandising and loss prevention principles.

Responsibilities

• Oversee day-to-day store operations and achieve financial targets.
• Lead and coach supervisors and sales floor team members.
• Ensure customer/donor experience is positive and efficient.
• Direct cash handling, reporting, and store safety procedures.
• Implement promotions, pricing, and inventory controls to meet goals.

Skills

Leadership

People management

Customer service

Merchandising

Communication

Time management

Education

High School diploma or GED

Tools

Excel

Word

Outlook

Job description

Goodwill Industries Southern New England Inc is seeking a Store Floor Manager to lead daily store operations, supervise supervisors and front-line staff, and ensure exceptional customer and donor experiences. The role requires strong leadership, merchandising, and cash-handling capabilities in a busy retail environment.

Responsibilities include target-driven performance, scheduling, safety compliance, and implementing promotions while maintaining excellent service standards for customers and