Retail Store Manager: Customer Experience & Growth

Goodwill Industries of Southern New Jersey and Phi; Millville (NJ); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical

Prescription

Dental

Vision

Life Insurance

PTO/Holidays

Discounts

Credit Union

Voluntary Benefits

Mylo

Job summary

Goodwill Industries of Southern New Jersey and Phi is seeking a Customer Service Manager for the Millville store to oversee the sales floor, guide daily operations, and achieve set sales goals. You will lead a motivated team, maintain high customer service standards, and collaborate with leadership to drive business growth.

The role emphasizes leadership, coaching, and maintaining store policies, with responsibilities ranging from opening/closing to handling customer transactions and safety

Qualifications

• Strong leadership and team management abilities.
• Excellent customer service and conflict-resolution skills.
• Clear, professional communication in English.

Responsibilities

• Follow Goodwill policies and safety procedures.
• Execute retail operations plan to meet growth and sales targets.
• Manage day-to-day store operations and staff performance.
• Open and close store; process sales and customer returns.
• De-escalate customer situations and involve management when needed.
• Ensure loss prevention and safety policies are followed.
• Recruit, coach, and mentor Customer Service staff.
• Collaborate with store leadership to align with company vision.

Skills

Leadership

Customer service

Communication

Sales

Team management

Job description

Goodwill Industries of Southern New Jersey and Phi is seeking a Customer Service Manager for the Millville store to oversee the sales floor, guide daily operations, and achieve set sales goals. You will lead a motivated team, maintain high customer service standards, and collaborate with leadership to drive business growth.

The role emphasizes leadership, coaching, and maintaining store policies, with responsibilities ranging from opening/closing to handling customer transactions and safety