Store Manager | Mission-Driven Retail Leader

Goodwill Industries of Delaware & Delaware County, Inc.; Lansdowne (Delaware County); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive salary + incentive bonuses

Health, dental, and vision insurance

Paid time off and holidays

Employee discounts

Career growth and advancement

Ongoing training and development

Job summary

Goodwill Industries of Delaware & Delaware County, Inc. in Landsdowne, PA seeks a Retail Store Manager to lead day‑to‑day store operations, drive sales, and ensure excellent customer service while supporting job training and community programs.

You will manage staffing, scheduling, inventory, loss prevention, and payroll targets; recruit and coach a high‑performing team; engage with donors and shoppers; and embody the mission of Power of Work.

Qualifications

• Bachelor’s degree in business, retail management, operations, logistics, sales, or related field; or at least 4 years of relevant retail/operations leadership experience.
• Demonstrated success supervising teams and managing retail sales and/or store operations.
• Experience executing operational strategies, meeting performance goals, and driving results.
• Demonstrated extensive knowledge of Microsoft Office applications (Word, Excel, Outlook, etc.).
• Ability to lead operations to provide top quality service to internal and external customers.
• Excellent verbal and written communication skills and ability to interact with all levels of staff and management.

Responsibilities

• Lead a safe, compliant workplace and maintain safety standards.
• Drive sales, revenue, and production performance to meet monthly goals.
• Manage labor efficiency and payroll, optimize scheduling and wage-to-revenue ratios.
• Recruit, interview, and develop talent; coach team members through training and performance planning.
• Oversee POS and cash handling operations with accuracy and accountability.
• Maintain daily reporting and records: sales, donations, labor hours, inventory.

Skills

Store leadership

Retail operations

Staff coaching

Scheduling

Customer service

Budget management

Loss prevention

MS Office

Education

Bachelor’s degree in business/retail

Tools

Microsoft Office Suite

Job description

Goodwill Industries of Delaware & Delaware County, Inc. in Landsdowne, PA seeks a Retail Store Manager to lead day‑to‑day store operations, drive sales, and ensure excellent customer service while supporting job training and community programs.

You will manage staffing, scheduling, inventory, loss prevention, and payroll targets; recruit and coach a high‑performing team; engage with donors and shoppers; and embody the mission of Power of Work.