Customer Service & Store Operations Lead

Default Brand; Tustin (CA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401K with match

Job summary

Dunn-Edwards is seeking a Customer Service Lead to support the store management team in delivering a distinctive shopping experience and seamless operations. You will guide guest interactions, advise on products, and ensure service excellence while managing floor stock and coordinating resources during shifts.

The role emphasizes supervision, professional communication, and adherence to company standards, with growth opportunities through Dunn-Edwards Learning Network and certification programs.

Qualifications

• Four years of High School with diploma or GED equivalent is required.
• Previous experience in a shift supervisory role is a plus.
• Valid driver’s license is required.

Responsibilities

• Model outstanding customer service and selling skills.
• Allocate staff and resources to keep the sales floor stocked.
• Organize sales floor and stock areas.
• Build trusted partnerships with painting professionals.
• Take full responsibility for store operations in absence of Store Manager/Asst. Store Manager.
• Process orders through email, phone, or in-person and through POS.

Skills

Customer service

Communication

Leadership

Bilingual

Attention to detail

Education

High School diploma or GED

Tools

POS system

Inventory management

Job description

Dunn-Edwards is seeking a Customer Service Lead to support the store management team in delivering a distinctive shopping experience and seamless operations. You will guide guest interactions, advise on products, and ensure service excellence while managing floor stock and coordinating resources during shifts.

The role emphasizes supervision, professional communication, and adherence to company standards, with growth opportunities through Dunn-Edwards Learning Network and certification programs.