Customer Service Lead - Store Ops & Expert Advice

Default Brand; Kentucky; On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Vacation and holiday pay

Paid sick time

401K program including company match

Job summary

Dunn-Edwards in Kentucky is seeking a Customer Service Lead to support store management, oversee customer experience, and help run daily operations during shifts.

You will lead staff, assist with merchandising, interact with customers in person and by phone, and uphold our fast, reliable service while pursuing growth opportunities. This role requires strong communication and problem-solving skills, with learning opportunities through our Learning Network.

Qualifications

• Four years of High School with diploma or GED equivalent is required.
• Previous shift supervisory experience is a plus.
• Ability to read and interpret documents; bilingual is a plus.

Responsibilities

• Assist store management with customer service and store operations during shifts.
• Interact with customers via phone and in-person to offer expert advice and complete transactions.
• Maintain stock and merchandising according to planograms and help with inventory.

Skills

Customer service

Team supervision

Sales skills

Communication

Problem solving

Education

High School diploma or GED

Tools

Point-of-sale system

Job description

Dunn-Edwards in Kentucky is seeking a Customer Service Lead to support store management, oversee customer experience, and help run daily operations during shifts.

You will lead staff, assist with merchandising, interact with customers in person and by phone, and uphold our fast, reliable service while pursuing growth opportunities. This role requires strong communication and problem-solving skills, with learning opportunities through our Learning Network.