Customer Service Lead & Shift Supervisor

Dunn-Edward; Del Mar (CA); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Vacation and holiday pay

Paid sick time

401K program

Job summary

Dunn-Edwards seeks a Customer Service Lead to assist the store management team in delivering a distinctive guest experience and efficient store operations. The role emphasizes outstanding customer service, selling skills, and staffing management to keep the sales floor stocked and well organized.

As the on-shift leader, you will engage customers, process orders, and maintain inventory while upholding company standards.

Qualifications

• High school diploma or GED required; supervisory experience a plus.
• Strong customer service and selling abilities with clear written and verbal communication.
• Ability to lead, allocate staff, and handle store operations during shifts.

Responsibilities

• Interact with customers by phone and in person to offer expert advice and process transactions.
• Maintain stock, organize sales floor, and support store operations during shifts.
• Lead and direct store associates when opening/closing; uphold safety and compliance standards.
• Build partnerships with professionals and learn product knowledge through training.

Skills

Customer service

Selling skills

Communication

Leadership

Education

High school diploma or GED

Tools

POS system

Basic computer skills

Job description

Dunn-Edwards seeks a Customer Service Lead to assist the store management team in delivering a distinctive guest experience and efficient store operations. The role emphasizes outstanding customer service, selling skills, and staffing management to keep the sales floor stocked and well organized.

As the on-shift leader, you will engage customers, process orders, and maintain inventory while upholding company standards.